Accessibility

Our accessibility commitment

DecorationPath is committed to improving the accessibility and usability of its digital customer experience.

We aim to provide meaningful access to customers who use assistive technology or require another reasonable method of accessing furniture information, disclosures, applications, payments, documents, and account services.

Accessibility is an ongoing process. Website content, supplier information, account tools, and third-party services may change, and new accessibility needs may be identified over time.

Experiences covered by this commitment

Our accessibility efforts apply to customer-facing DecorationPath experiences, including:

• Furniture browsing and product pages.
• Product descriptions, dimensions, and purchase information.
• Cart and checkout experiences.
• Financing information and applications.
• Decision notices and financing disclosures.
• Terms review and electronic acceptance.
• Down-payment and account-payment pages.
• The Customer Hub.
• Order, document, and account information.
• Legal and disclosure pages.
• Customer-support and complaint channels.

Accessibility may also involve content or services provided by suppliers, carriers, payment processors, document tools, or other third parties.

Accessibility practices

DecorationPath seeks to support accessible use through practices such as:

Assistive technology and browser support

Customers may use assistive technologies and browser features such as:

• Screen readers.
• Screen magnification.
• Voice-recognition software.
• Keyboard-only navigation.
• Browser zoom.
• Text-spacing or contrast adjustments.
• Operating-system accessibility settings.

For the best experience, customers should use a current version of a commonly supported browser and keep assistive technology reasonably up to date.

Older browsers, unsupported devices, extensions, or unusual configurations may affect website functionality.

A customer who cannot access a feature should contact DecorationPath rather than submit incomplete or inaccurate information.

Keyboard access and focus

DecorationPath aims for essential website functions to be available through keyboard navigation.

Customers should generally be able to use the Tab, Shift + Tab, Enter, Space, and arrow keys, as appropriate, to:

• Move through links and controls.
• Open and close available menus.
• Select buttons, checkboxes, and form fields.
• Navigate disclosure pages.
• Complete customer and payment actions.

Interactive elements should provide a visible focus indicator where supported by the website design and browser.

Contact DecorationPath if keyboard focus becomes trapped, disappears, skips an essential control, or prevents completion of a process.

Readable content and visual presentation

DecorationPath works to present customer information in a clear, understandable format.

Design practices may include:

• Readable font sizes and line spacing.
• Strong contrast between important text and backgrounds.
• Headings that identify page sections.
• Plain-language explanations where appropriate.
• Text labels that do not depend only on color.
• Layouts that adapt to smaller screens.
• Avoidance of unnecessary flashing or rapidly moving content.

Product photographs may contain details that are difficult to communicate fully through text. Customers may contact DecorationPath for help understanding a product’s appearance, dimensions, material, configuration, or visible features.

Documents, disclosures, and notices

DecorationPath may provide customer records as webpages, secure online documents, PDFs, emails, or downloadable files.

These records may include:

• Financing disclosures and agreements.
• Application decisions.
• Adverse-action notices.
• Payment authorizations and receipts.
• Order confirmations.
• Returns and cancellation information.
• Account statements and servicing notices.

Contact DecorationPath when a document cannot be opened, read, navigated, downloaded, enlarged, or understood with the available technology.

Depending on the document and applicable requirements, DecorationPath may provide:

• Another electronic copy.
• An accessible webpage version.
• A larger-print or simplified copy.
• Assistance locating information within the document.
• An available paper copy.
• Another reasonable format or communication method.

Electronic-record rights and paper-copy requests are also addressed in the E-SIGN Consent.

Forms, applications, and error messages

Forms should provide meaningful labels, instructions, required field indicators, and error information.

A customer who encounters a barrier while completing a form should identify:

• The page or form involved.
• The field or control causing difficulty.
• The device and browser used.
• The assistive technology being used, when relevant.
• The error message displayed.
• The step the customer was attempting to complete.

DecorationPath may assist the customer in understanding a field or completing an available alternative process.

Customer care should not guess, alter, or provide false application information on behalf of a customer. The customer remains responsible for reviewing and confirming the accuracy of all submitted information.

Payments and Customer Hub access

Contact DecorationPath if an accessibility barrier prevents you from:

• Creating or accessing your account.
• Completing password setup.
• Reviewing an application decision.
• Opening financing terms or documents.
• Accepting an agreement electronically.
• Submitting a required down payment.
• Making an account payment.
• Reviewing order, balance, or account information.

DecorationPath may require identity verification before providing account-specific information or helping change account access.

Do not provide a password, complete payment-card number, bank credentials, or authentication code to customer care.

Assistance with the payment process does not permit DecorationPath to initiate a payment without the customer’s valid authorization.

Third-party platforms and content

Some DecorationPath experiences depend on third-party platforms, including:

• Payment processors.
• Furniture suppliers and manufacturers.
• Shipping and delivery providers.
• Email and messaging services.
• Document-viewing tools.
• Website hosting and security providers.

DecorationPath does not control every aspect of an independently operated third-party service.

When a barrier involves a third-party service, DecorationPath may work with the provider, offer another available method, or help the customer locate an alternative path.

Reporting a third-party accessibility issue helps DecorationPath understand whether a vendor, workflow, or customer instruction needs improvement.

Requesting accessibility assistance

A customer may request assistance when a disability-related barrier prevents meaningful access to a DecorationPath product, service, document, feature, or communication.

Reporting an accessibility barrier

Accessibility feedback may concern:

• Missing or unclear image descriptions.
• Poor text contrast.
• Text that cannot be enlarged or reflowed.
• Keyboard-navigation problems.
• Unlabeled form fields or buttons.
• Unclear error messages.
• Screen-reader reading-order problems.
• Documents that cannot be navigated.
• Video or audio without an accessible alternative.
• A timeout that prevents completion.
• A third-party service that cannot be used accessibly.

Screenshots, browser information, and a concise description may help DecorationPath reproduce and correct a technical issue.

Do not include confidential customer information in a screenshot unless DecorationPath has provided a secure method for submitting it.

How accessibility requests are handled

DecorationPath may handle an accessibility request by:

• Confirming receipt of the request.
• Asking for clarification or reproduction details.
• Providing immediate customer assistance when possible.
• Offering an alternative format or communication method.
• Routing a technical issue for review.
• Coordinating with a supplier or third-party provider.
• Correcting website content or functionality.
• Providing a status update when review remains ongoing.

The response time will depend on the severity of the barrier, the customer’s immediate need, the complexity of the feature, and whether a third party is involved.

DecorationPath will prioritize barriers that prevent customers from completing time-sensitive, legally significant, purchase, payment, application, or account actions.

No effect on financing, orders, or complaints

Requesting accessibility assistance or reporting a barrier will not negatively affect:

• Financing consideration.
• An application decision.
• The terms offered to an approved customer.
• A furniture order.
• An account or payment.
• A return or cancellation request.
• A complaint or error review.

DecorationPath will not retaliate against a customer for making a good-faith accessibility request or complaint.

Decisions involving financing, products, orders, payments, or accounts will continue to be based on the applicable information, agreements, requirements, and law.

Contact information

Accessibility questions, assistance requests, and barrier reports may be submitted through the DecorationPath Contact & Complaints page.

Please include:

• Your name and preferred contact method.
• The page, document, or feature involved.
• A description of the accessibility barrier.
• The device, browser, or assistive technology used, when relevant.
• The alternative format or assistance requested.
• Whether the matter is time-sensitive.

Account-specific assistance may require identity verification through a secure process.