Frequently Asked Questions (FAQ)
Q#1: Do you ship worldwide?
A: Yes, we ship almost everywhere in the world.
Q#2: Do you offer same-day delivery?
A: Unfortunately, we do not offer same-day delivery.
Q#3: I just placed my order. Can I cancel it?
A: Once an order is placed, it cannot be cancelled. You must receive the order first and then return it for a refund or a credit to your account with S&M Furniture Inc.
Q#4: Can I add/remove products from my order?
A: Once an order is placed, it cannot be modified or edited in any form.
Q#5: I placed an order and it was cancelled the same day. What happened?
A: There are a variety of reasons why your order may have been cancelled. Please contact us for more information.
Q#6: Can I track my packages online?
A: Yes, you can easily track your packages online.
Q#7: Do you offer financing?
A: Yes, we offer both in-store and online financing options. You can apply for financing at our physical location or by visiting our Financing tab on the website. Our team will help you understand the available plans and assist with the application process.
Q#8: How does your in-store financing work?
A: Our in-store financing allows you to apply directly at our showroom or online. Our staff will guide you through the application process and present you with flexible payment options that fit your budget. Once approved, you can use your financing to make your purchase immediately.
Q#9: Can I apply for financing online?
A: Yes! Simply visit our Financing tab online, where you can apply for financing and choose the best plan for your needs. Once approved, you'll be able to complete your purchase either online or in-store.
Q#10: How do I make payments on my financed purchase?
A: Payments for financed purchases can be made through several convenient methods. Once your financing is approved, you'll receive details about your payment schedule and options. You can make payments via our online payment portal, by phone, through the mail, or by responding to your payment invoice. We strive to make the payment process as flexible and accessible as possible.
Q#11: Can I return an item purchased with financing?
A: Yes, you can return items purchased with financing. However, returns and exchanges must be in accordance with our store return policy. Once the return is processed, any financing balance will be adjusted accordingly. If applicable, the refund will be credited to your financing account.
Q#12: Can I use store credit to pay for my financing?
A: Store credit cannot be applied to your financing payments. However, if you have in-store credit, it can be used for future purchases or to pay for items not financed.
Q#13: What if I don’t qualify for financing?
A: If you don’t qualify for financing, you can explore other payment options or consider speaking with our team to discuss alternate solutions. We want to ensure that you can still enjoy your purchase within your budget.
Q#14: Is there a down payment required for financing?
A: The down payment requirement varies based on the financing plan you choose. Some plans may require an initial deposit, while others may not. Our team will provide all the details during the application process, whether in-store or online.