Privacy Policy

Scope of this policy

This Privacy Policy explains how DecorationPath collects, uses, discloses, stores, and protects personal information obtained through our website, customer portal, financing application, checkout process, payment tools, communications, and related services.

This policy applies when you browse our website, create an account, purchase furniture or home furnishings, request customer support, submit documents, apply for financing, accept financing terms, or make a payment.

Third-party websites, payment services, delivery providers, suppliers, and other external services may maintain separate privacy policies. Their privacy practices are governed by their own terms and policies.

Information we collect

The information we collect depends on how you interact with DecorationPath and which services you use.

Information you provide directly

• Name, email address, telephone number, and mailing address.
• Shipping, delivery, and billing information.
• Account credentials and customer portal information.
• Furniture selections, shopping activity, orders, returns, and customer service requests.
• Payment-related information submitted through our payment providers.
• Messages, uploaded documents, support requests, and other communications.
• Information submitted in connection with a financing application or account.

Information collected automatically

• Internet Protocol address, browser type, device type, and operating system.
• Pages viewed, links selected, referral source, and website activity.
• Approximate location derived from an IP address.
• Session, security, fraud-prevention, and authentication information.
• Cookie identifiers and similar online technologies.

How we use information

We may use personal information to:

• Display, sell, and deliver furniture and home furnishings.
• Create and maintain customer accounts.
• Process orders, payments, returns, cancellations, and refunds.
• Communicate about purchases, deliveries, financing, payments, documents, and support requests.
• Review financing applications and administer approved financing accounts.
• Generate agreements, disclosures, notices, receipts, and account records.
• Authenticate users and protect customer accounts.
• Detect fraud, misuse, security incidents, or unauthorized activity.
• Improve our website, customer experience, products, services, and internal operations.
• Maintain business records and comply with legal and regulatory obligations.
• Exercise or defend legal rights and enforce applicable agreements.

How information may be shared

We do not disclose personal information except as reasonably necessary to operate our business, provide requested services, protect our customers, or comply with applicable obligations.

Information may be shared with:

• Furniture suppliers, fulfillment partners, carriers, and delivery providers.
• Payment processors and financial service providers.
• Website hosting, email, communications, security, analytics, and technology providers.
• Identity verification, fraud prevention, document processing, and account servicing providers.
• Professional advisers, auditors, insurers, and legal service providers.
• Government agencies, regulators, courts, law enforcement, or other parties when required or permitted by law.
• A buyer, investor, successor, or other party involved in a merger, financing, restructuring, sale, or transfer of all or part of our business.

Financing application and account information

Financing is an optional way to purchase eligible furniture from DecorationPath. When you apply, we may collect information needed to verify your identity, review your application, provide required disclosures, establish an approved account, process your down payment, and service your account.

This information may include:

• Full legal name, date of birth, Social Security number, and contact information.
• Residential address and other identity information.
• Income, employment, housing, and financial information.
• Application responses, decision information, credit terms, and account status.
• Payment history, account balance, available credit, and transaction records.
• Documents and communications related to the application or account.

Sensitive information is collected only when reasonably necessary for the applicable transaction, account, identity-verification process, legal obligation, or customer request.

Cookies and online activity

DecorationPath and our service providers may use cookies, pixels, local storage, server logs, and similar technologies to operate the website, remember preferences, maintain sessions, understand website performance, prevent fraud, and improve the customer experience.

Browser settings may allow you to block or delete certain cookies. Disabling essential cookies may prevent parts of the website, checkout, customer portal, or account experience from functioning properly.

Information security

We use administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

These safeguards may include access controls, authentication, encryption where appropriate, secure service providers, activity monitoring, restricted administrative access, and internal security procedures.

No website, database, transmission, or storage system can be guaranteed to be completely secure. Customers should protect account credentials and notify us promptly if unauthorized account activity is suspected.

Data retention

We retain information for as long as reasonably necessary to provide services, complete transactions, maintain customer and account records, resolve disputes, prevent fraud, enforce agreements, and comply with legal, tax, accounting, reporting, and regulatory obligations.

Different categories of information may be retained for different periods depending on the nature of the information and the reason it was collected.

Your choices and privacy rights

Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of certain personal information. You may also have the right to receive information about how personal information is used or disclosed.

Some information may not be eligible for deletion when it must be retained to complete a transaction, service an account, protect against fraud, comply with law, establish or defend legal claims, or satisfy recordkeeping requirements.

Communication choices

You may unsubscribe from promotional email communications using the unsubscribe option included in the message. We may continue sending transactional, account, security, order, payment, and legally required communications.

Submitting a request

Privacy requests may be submitted through the contact information provided below. We may need to verify your identity before completing a request.

Children's privacy

DecorationPath is not directed to children under 13, and our products, financing services, customer accounts, and payment tools are intended for adults. We do not knowingly collect personal information directly from children under 13.

A parent or legal guardian who believes a child has provided personal information may contact us so the matter can be reviewed.

Updates to this policy

We may update this Privacy Policy as our business, website, services, technologies, or legal obligations change. The updated version will be posted on this page with a revised effective or last-updated date.

Continued use of our website or services after an updated policy becomes effective is subject to the revised policy, except where additional notice or consent is required by law.

Contact us

Questions, concerns, or privacy-related requests may be submitted through the DecorationPath Contact & Complaints page.

Please include enough information for us to understand and appropriately respond to your request. Do not send a Social Security number, payment card number, password, or other highly sensitive information through ordinary email.